Refund Policy

Upsell purchases (your buyers)

When a buyer accepts an offer, they pay you directly through your own Shopify checkout, the same as any other order in your store. That money never passes through LogicNode, so refunding it works exactly like refunding any other order: through your own Shopify admin, under your store's own return and refund policy.

Discovery calls (separate service)

The paid discovery call is a separate, personal service billed through Cal.com, not a LogicNode app charge. It's non-refundable, including if you cancel, reschedule, or never book a time. If you have questions before paying, email support@logicnode.dev.

Subscription charges (you)

Your Starter, Growth, or Scale subscription is billed through Shopify App Pricing and appears on your regular Shopify bill, not a separate invoice from us. Billing disputes, proration, and cancellation are handled by Shopify's own billing system. Uninstalling the app stops future charges immediately.

If you believe you were charged in error, contact us first at support@logicnode.dev so we can look into it, and Shopify directly if it's a billing-system issue we can't resolve on our end.